24 October 2022

A day in the life: Megan Youell, sales co-ordinator

Working at Charnock Bates brings with it opportunities to progress and develop your knowledge and skillset within estate agency. We’re committed to supporting the growth of our people to provide our clients with a high-quality service and expert advice.

As part of our ‘day in the life’ series, we caught up with Megan Youell, a sales co-ordinator who has been at Charnock Bates for four years, on what her working day entails and how she’s developed her skills whilst working here.

Q: Tell us about your typical working day

MY: As a sales co-ordinator, my daily to-do list sees me undertake tasks across the entire homebuying lifecycle.

I work through any enquiries which we may have had via telephone or email for both property valuations and to book property viewings. After any property viewings, I collect feedback from viewers to pass onto vendors.

I also help to manage any new property take ons, where I meet our vendors at their property. I will discuss their needs to make sure we adapt our services to suit their individual requirements, collect any relevant paperwork, and take notes for the brochure text. Following this I’ll write the property copy and select the images which will be used in the online brochures.

If an offer is submitted on a property, I will liaise with both parties on this to help agree a sale and, if accepted, I collect the proof of finance for the purchase.

Speaking with our vendors is also an important part of my role. I catch up with vendors to talk through the current market conditions and offer advice on how best to proceed if things have quietened down with their property listing.

Q: What made you choose a career in estate agency?

MY: I have always wanted a career where every day is different, which this job definitely is. I enjoy how versatile the role is, with a mix between appointment and office-based jobs.

Q: What would you say the best thing about working at Charnock Bates is?

MY: We have a good strong team who all have the same motivation to provide a fantastic service and go above and beyond, which is shown in the reviews we get from our clients.

Q: Name three characteristics you would say are needed to work in estate agency

MY: Compassion – a selection of our properties come to the market from sensitive situations whether that be a deceased estate or a separation. It is always important that we support our vendors through these hard times by understanding their needs.

Positivity – sales aren’t always straight forward, and we can be faced with many hurdles. It is key to always remain positive and figure out a way forward to overcome these obstacles.

Growth – it is important to always be open to opportunities to learn new skills and continually develop.

Q: What’s been your proudest moment whilst working at Charnock Bates?

MY: It is always a proud moment being able to hand over the keys to the new owners, especially when you agreed the sales and saw it through from the very first viewing.

Q: How have you developed your skills whilst working at Charnock Bates?

MY: From starting off as a sales trainee, I have had great training and support from my work colleagues and been provided with many opportunities to progress my career in different roles throughout the company.

Q: What aspirations do you have for your career at Charnock Bates moving forward?

MY: To continue excelling and learning new skills in my role and providing our great service to our vendors and buyers.